Shipping costs for replacement animal(s) are the responsibility of the buyer. *Live arrival guarantee will only apply to the cost of the animal and not the cost of shipping. *Live arrival guarantee only applies to the shipping period and is void once you take possession of the animal(s). *Should the animal(s) arrive dead we will need you to provide a picture of the deceased animal(s) and to contact us immediately upon receipt of the animal(s). Dropped tails are not considered for money back or a refund. *Although dropped tails are uncommon during shipping it can happen. *TSM and TSF are not 100% accurate so that is not guaranteed. A delay in shipping resulting in rerouting due to an inaccurate delivery address being entered during checkout. Animals held for pickup at a FedEx location must be picked up the same day as arrival.ģ.Guarantee is void if you are not home to receive your animal(s).Ĥ. There are, however, circumstances that will void the live arrival guarantee.ġ.Temperatures at the hub or destination being under 35☏ or over 95☏.Ģ. *We offer a 100% live arrival guarantee on all our animals. We will ship on the next available shipping day that temperatures allow. If temperatures at the FedEx hub or destination zip code are under (Overnight Low) 32☏ or over 95☏ we will not ship as it is not safe for the animals. *Weather plays a key role on when animals can be shipped safely. *When shipping to a FedEx Hub, it is strongly recommended that you contact the hub prior to shipping to ensure the location will accept packages containing live animals. When weather conditions do not permit at both sending and receiving, we will continue feeding, watering, and caring for your animal(s) *Animal(s) are shipped overnight through FedEx and in strict compliance with the weather guideline below. There will be no shipping Thursday – Sunday *Our Shipping Days are Monday, Tuesday and Wednesday only. Box, APOs, or FPOs are not acceptable forms of delivery addresses. *Currently we do not ship outside of the continental United States. The buyer is responsible to check the regulations in their receiving state, county and city prior to purchasing the animal(s). *Animals can be shipped anywhere in the continental United States where the species is legal to own. Please be aware that delays may occur due to many shipping factors. *Local pickup or priority overnight shipping available through Reptiles Express. *If buyer decides to back out on their animal(s) they therefore forfeit their deposit(s) and any additional payments will be refunded. *We will typically hold the animal for up to 2 weeks but if you need a larger time frame I’m happy to discuss it. *We will only hold animals with a 40% non-refundable deposit of the total cost (including the cost of shipping) *Returning customers may utilize 15% off individual geckos in future purchases. *By making this purchase, buyer confirms they are at least 18 years of age. *Any DEPOSIT(S) made toward the total purchase price of the animal(s) are NONREFUNDABLE. *Payment plans available if needed with a 40% non-refundable deposit. After that time has passed we reserve the right to cancel the invoice and move on to the next potential buyer. *Invoices are valid for a 2 hour period after they are sent. *Payment through paypal, venmo, or cash if you are local. *Payment is due in full at the time of purchase unless other arrangements have been made prior to purchase. Our terms are written out below in order to best protect buyer, seller and animal(s) If you have any questions or need any clarifications please do not hesitate to contact us. Here at Respect Geck we take priority in the health of our animals and the happiness of our customers. *All remaining geckos from the 22’ season are on sale for 20% off to make room for this year’s holdbacks!
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